The Sundowner

FAQs

#GENERAL EVENT INFORMATION

Where is the event taking place?

The Sundowner is taking place at the Western Queensland Distillery located at 50 Bungeworgorai Ln, Dargal Road QLD 4455


What is The Sundowner

All good things must come to an end, but not without a worthy send-off! On the final day of The Outback Trail, we invite trail-goers and local legends to come together for a memorable last hurrah.  

Pack your kids into the camper once more and make your way down to the family-friendly Western Queensland Spirit Distillery, just a stone’s throw from Roma. This hand crafted, small-batch gin distillery represents the unique botanicals found in the Western Queensland outback. 

The expansive open spaces offer a perfect playground for the ankle biters, while adults can indulge in delectable grazing boards brimming with the finest locally sourced produce. And, of course, a stellar line-up of live music awaits with Mitch King bringing his distinctive blend of Southern blues and Aussie roots/folk music to the stage. Accompanying this musical journey is the talented Maddy Thomas. 

Seize this opportunity to relax and unwind before heading homeward. It’s the perfect time to share tales of the wonderful moments we've experienced and the beautiful locations we've explored. Immerse yourself in the rich flavours of outback Queensland one last time and bid farewell to both mates old and new. 


Where can I purchase tickets?

This is a free event, but you will need to register your attendance via Moshtix using the link below. 

If you require assistance and/or prefer to make your booking over the phone, please call 07 3010 6600 on Monday - Friday between 9am - 5pm.


Is it an all-ages event?

Yes, The Sundowner is an all ages event. 


Do I need a ticket to attend?

Yes, while this is a free event, every person attending the event will need to register their attendance. You can book tickets via Moshtix using the link below. 


What are the running times?

The festival gates open at 12pm and closing at 4pm.

Full set list to be released closer to the event.


What should I bring?

Be prepared to present tickets (digital or printed) at the gates. 

This is an outdoor event so please prepare for all weather conditions. Don't worry, we will keep you up to date on the forecast!

Please bring a picnic blanket. Please check out our banned item list here for all things to leave at home.


What is NOT allowed at the event?

As a licensed event BYO Alcohol is strictly prohibited. BYO food is strictly prohibited.

Check out our prohibited items list to get prepped for the day.


Is seating provided at the event?

There will be limited event seating along with natural grassed areas for patrons to rest and soak up the vibes. We encourage you to bring a picnic blanket!


What if it rains?

The event will proceed with light rain. In the event of heavy rain or storm during event time, the event may be delayed. Bring a rain poncho!


Can I camp?

The Sundowner does not have any camping options available.


Will there be ATMs?

There are no ATMs at the venue, however they accept both cash and card.


Will there be lockers to store my things?

No lockers or coat check is available on site.


Can I bring my pet?

Pets (with the exception of registered assistance animals) are strictly prohibited within the event.



#ACCESSIBILITY

Is accessible parking available?

Limited parking is available for patrons with access needs. Reach out to our team using the form linked below and we'll assist as best we can.


Is the event wheelchair accessible?

Yes, The Sundowner will be completely Wheelchair accessible. Entry, toilets and stage view are all wheelchair accessible.


Will there be Accessible Seating or dedicated viewing area?

There will not be a dedicated viewing area however in such an intimate setting everyone will have equal opportunity to see the stage.


Are assistance animals allowed?

Yes, assistance animals are most welcome at all Qld Music Trails events. We do request that you let us know in advance via the form below so we can notify our front of house teams. 


Will there be AUSLAN interpreters?

Unfortunately, there will be no AUSLAN interpretation at this event at this stage.


I have other accessibility concerns. Who can I contact?

Please reach out to our team to discuss any questions or concerns you might have about access to the event - we're here to help! Contact us at ticketing@qldmusictrails.com or call 07 3010 6600 on Monday - Friday between 9am - 5pm.



#TRANSPORT

Where can I park?

There is a small carpark at the Distillery. We encourage you to car pool with friends to reduce the impact on parking space.



#Ticketing

Who do I contact regarding ticketing?

Please submit an event enquiry form below with as much detail as possible.

Alternatively you can call the QMF head office on 07 3010 6600 on Monday - Friday between 9am - 5pm.


What are the terms and conditions of entry?

Please read the terms and conditions of site entry, and the Moshtix User Agreement.


How will I receive my tickets?

Tickets will be emailed to the nominated email address provided during booking. If you have not received your ticket please check your spam / junk folders


I haven't received my email confirmation/ticket — what do I do?

In the first instance, check your Junk/Spam inbox for lost emails. If you require your ticket to be re-sent please action this directly through Moshtix.

If you still can't find your tickets, please submit an event enquiry form with us below with as much detail as possible and we'll help as much as we can.


I can no longer attend the event. What are my options?

If an event has been postponed and you can no longer attend you are eligible for a full refund. Ticketholders will be informed on how to proceed via email.

Australian Consumer Law does not require a refund or other remedy to be provided to ticketholders if they cannot attend an event because a government directive requires them to self-isolate, for example, because they have contracted COVID-19 or are a close contact.

If you can no longer attend due to other reasons (including a COVID-related directive requiring your to self-isolate), you may not be eligible for a refund. 

Instead, you can:

Secure Tickets
If you upgraded your booking at point of purchase with Secure Tickets you may be eligible for a refund. Details here show how to request a refund. Full details on eligibility can be found in the Secure Ticket Terms and Conditions.

Reissue Your Tickets
This will allow you to re-issue and change the name on your tickets to someone else.
1. Log in to your Moshtix account.
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent via email to pass on.

Reissue your tickets.

Re-sell Your Tickets
This allows you to put your tickets at back into the pool for sale to interested patrons.
1. Login to your Moshtix account and click 'Manage Tickets'
2. Click 'Re-sell' and select all the tickets you wish to be placed on the resale facility
3. Lastly, click 'List Ticket for Resale'. There is a $5 fee for this option.

Re-sell your ticket here.

The option to put your ticket up for resale is at the sole discretion of the event organiser and not all events may be eligible for resale. 


Can I get a refund on my ticket?

As per the Terms and Conditions agreed to at purchase and the Live Performance Australia Industry Code, there are no refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions, or the LPA Ticketing Code of Practice.

If you upgraded your booking with Secure Tickets you may be eligible for a refund. Full details can be found in the Secure Ticket Terms and Conditions.

For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.


Can I change the name on my tickets?

Yes! You can re-issue you ticket through your Moshtix account. 

The ticket reissue facility will close at the end of online ticket sales or within 24 hours of the event start time. So, make sure you complete the below process within that window to avoid issues at the gate.

To reissue your tickets follow these short steps:
1. Log in to your Moshtix account
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent to you via email.


I want to sell/buy a ticket through a ticket resale website, will it be valid?

We are unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. 

Moshtix resale is only available for Moshtix tickets, however this feature is not available for all events. 

Other resale sites such as Viagogo are not official resellers and are not endorsed by us or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers.


Who is eligible for a concession ticket?

Available to full-time students, aged pensioners, and seniors card holders. Proof of eligibility is required when purchasing or collecting concession tickets.


Can I collect my ticket at a box office?

All tickets will be issued digitally via email or SMS. Please select your option at point of purchase. If you are having trouble retrieving your digital tickets please contact ticketing@qldmusictrails.com.


What is Secure Tickets?

Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Secure Tickets Terms and Conditions.

For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.