Terms & Conditions

1. TERMS & CONDITIONS OF SALE 

1.1 By purchasing a ticket and/or attending any show or event owned by Queensland Music Festival Pty Ltd or promoted as Queensland Music Trails (hereto known as ‘QMF’) - you agree to be bound by these terms. 

1.2 Tickets are sold by Moshtix Pty Ltd - ABN 72 076 980 955 (Moshtix) as an agent for and behalf of Queensland Music Festival Pty Ltd - ABN 67 084 526 876 (QMF) and are subject to the LPA Ticketing Code of Practice and below Terms and Conditions.  

1.3 These Terms and Conditions relate both to the sale of tickets and attendance at events and apply to both the original purchaser and any subsequent ticketholders. 

1.4 QMF may update these Terms and Conditions at any time in accordance with Australian Consumer Law and the Live Performance Award Ticketing Code of Practice. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated. 

2. PURCHASE OF TICKETS

2.1 Moshtix is the only authorised ticketing provider for all QMF-produced events. As such, QMF operates in accordance with the terms and conditions of Moshtix, and only tickets purchased through Moshtix will be accepted at event gates. 

2.2 Ticketholders consent to the collection and retention of their personal information provided at point of purchase. Moshtix and QMF will hold your information as required by the Privacy Act 1988 (Cth) and in accordance with QMF’s Privacy Policy and will contact ticketholders in relation to ticketing matters and event information. 

2.3 When purchasing tickets, ticketholders are limited to a maximum number of tickets per transaction. Any tickets purchased in excess of the event ticket/transaction limit may be cancelled at the discretion of QMF.

2.4 There are cases where ticketing providers other than Moshtix may be used for non QMF-produced events. In these instances QMF may not be in control of the ticketing services for an event and, as such, tickets purchased via these alternate platforms would be subject to the ticketing policies of those service providers. 

3. VARIATIONS TO EVENTS 

3.1 QMF reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. 

4. REFUNDS AND EXCHANGES 

4.1 QMF will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated (and patrons cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law).

4.2 QMF does not offer refunds to requests made after an event has taken place. 

4.3 Ticketholders who upgrade their booking with Secure Tickets may be eligible for a refund. Full details can be found in the Secure Ticket Terms and Conditions here. 

4.4 In addition, QMF does not offer refunds or exchanges to ticketholders who have not upgraded with Secure Tickets if they:

a) have experienced a change in personal circumstances or change of mind;

b) are unable to travel to the event due to border closures or local Government area lockdowns that were not publicly known prior to the time of sale;

c) have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results);

d) are unable to attend as the event falls within an isolation/quarantine period; or

e) are currently feeling unwell with COVID-19 symptoms

4.5 If an event is rescheduled and Ticketholders are no longer able to attend, they must request a refund by the cut-off date advertised by QMF when the postponement is announced. The cut-off date is typically 28 days from the announcement, per the LPA Ticketing Code of Practice. If a refund request is made after the cut-off date, ticketholders may not be entitled to a refund as it will be considered a change of mind.  

4.6 If an event is cancelled, rescheduled or significantly relocated, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither QMF nor Moshtix will be liable for any other losses incurred by ticketholders as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses. 

4.7 If a patron is removed from the Event and/or denied entry to the Event, they will not be entitled to any ticket refund in part or in full and/or any compensation, unless required by law. 

4.8 Ticketholders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. They may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation. 

4.9 Refunds will be automatically processed to the credit card originally used for purchase.

5. RE-SALE OF TICKETS

5.1 Tickets may not, without the prior written consent of QMF and Moshtix, be resold or offered for resale:  

a) at a premium (including via on-line auction or other unauthorised resale sites) 

b) as advertising, promotion or other commercial purposes (including competitions and trade promotions)

c) to enhance the demand for other goods or services

d) using platforms or providers other than the Moshtix Resale Facility.

5.2 If a ticket is sold or used in breach of the above conditions, the ticket may be cancelled without a refund and Ticketholders of the ticket may be refused admission. QMF will use reasonable efforts to notify ticketholders of such action.  

5.3 If a ticketholder cannot attend an event they hold tickets for, they can re-sell these by logging into their Moshtix account and using the Moshtix Resale Facility. This is the only authorised method for reselling – tickets sold or purchased through any other service provider will not be accepted.  

6. RE-ISSUE OF TICKETS 

6.1 Ticketholders can choose to pass on tickets to someone else by re-issuing the ticket via their Moshtix account. Ticket re-issues (i.e. change the name or date of birth on the ticket) are allowed only under the following conditions:

a) Re-issues and ticketholder information must be updated through the purchaser’s Moshtix account within 48 hours prior to the event start time. Names on tickets must match ID presented at the gates.

b) Re-issues must be completed while an event’s online sales are available or within 48 hours of the event start time. Patrons must ensure this process is completed in time to avoid issues at entry to the event.

7. SYSTEM ERRORS

7.1 If the amount paid for the ticket/s is incorrect, the ticket/s may be cancelled, and the amount paid refunded. This applies regardless of whether the error arose due to:  

a) an error in a price communicated 

b) or if a patron is able to order purchases a ticket for a performance that was not supposed to have been released for sale, or 

c) human error or a transactional malfunction of a QMF or Moshtix operated system.

7.2 If a ticket has been cancelled, a replacement ticket at the correct price may be offered.

This site is managed by Queensland Music Festival (QMF) alongside our venue partners, as part of Queensland Music Trails.  

As a condition of entry, ticketholders agree to the following: 

1. Patrons MUST show valid Photo ID at the Event entrance and Event Campground wrist-banding station bearing the same name and date of birth details as those printed on their Event and Camping tickets. 

2. QMF reserves the right to refuse admission or to eject a Patron for intoxication, aggressive, or anti-social behaviour, and for behaviour likely to cause damage, injury, nuisance, annoyance or for failure to comply with reasonable requests. Those ejected from the Event will not be re-admitted and tickets will not be refunded.

3. By entering an Event, you consent to being filmed and photographed during the Event. Footage or images may be reproduced, published and exploited by QMF without restriction including but not limited to marketing and promotional use and in all media. 

4. No BYO alcohol to be brought onsite. Alcohol may be available for purchase at the Event. Patrons found to have brought alcohol into the Venue will be evicted from the Venue. Patrons who wish to consume alcohol must provide Proof of Age (18+). It is an offence to supply minors with alcohol and anyone found supplying minors with alcohol will be referred to Police and evicted from the Venue/Event. 

5. No glass - this includes wine glasses, jars, or any other containers or items made of glass. 

6. Bags and other items may be subject to inspection and Patrons may be searched.  Patrons who refuse inspections or searches may be denied entry to the Event. 

7. Patrons assume all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the Event. Patrons bring personal effects onto the premises at their own risk.  QMF will not be responsible for any damage to or loss or theft of a Patron's personal property. 

8. Smoking (including the use of electronic cigarettes or similar devices that are designed to simulate smoking) is prohibited in all areas, dependent upon licensing and venue rules.  Patrons who fail to obey a direction from QMF or another authorised person to cease smoking in the event area will be removed from the event. 

9. Patrons who are, in the opinion of QMF, offensively attired or whose attire may cause a hazard or compromise safety may be refused entry into the event. 

10. Persons under the age of 12 must be under the direct supervision of an adult at all times. QMF reserves the right to refuse entry to, or to remove from, the event or to refer to the police any persons under the age of 12 who are without adult supervision. 

11. QMF reserves the right to cancel or re-schedule the Event. If the Event is cancelled or re-scheduled, QMF will use best endeavours to notify ticket holders via its website, email and social media. In the case of re-scheduled Events, ticket holders unable to attend the re-scheduled Event must apply for a refund within five working days of the re-scheduled Event. Ticket holders of free or complimentary tickets will not be entitled to a refund for a cancelled or re-scheduled Event. 

12. QMF reserves the right to change the line-up without prior notification. In the event of a change of the act line-up, refunds will not be available.