Culinary Constellations

FAQs

#GENERAL EVENT INFORMATION

Where is the event taking place?

Culinary Constellations is taking place at The Lake, Quilpie on Thursday 18 April 2024.


What is Culinary Constellations?

Culinary Constellations is a unique and luxurious dining experience taking place under the starry skies of Outback Queensland. 

The event features a 5 course degustation dinner curated and presented by celebrity chef and Bundjalung man, Mark Olive. Each course features produce from the South-West Queensland region and is paired with a delightful beverage. 

Accompanying the dinner are performances from musical talents that are yet to be announced.

Before the evening ends, guests will be guided through the stars by a Mardigan Traditional Owner, demonstrating how their mob have used and dreamt of the stars for millennia.


Where can I purchase tickets?

Tickets to Culinary Constellations can be booked via Moshtix via the link below. 

If you require assistance and/or prefer to make your booking over the phone, please call 07 3010 6600 on Monday - Friday between 9am - 5pm.


Is it an all-ages event?

No, Culinary Constellations is an 18+ event


Do I need a ticket to attend?

Yes, every person attending the event will need to purchase a ticket. You can purchase tickets via Moshtix using the link below. 


What are the running times?

The event begins at 5pm and concludes at approximately 8:30pm.
Final information will be sent prior to the event for all patrons to plan their evening accordingly.


What should I bring?

Be prepared to present tickets (digital or printed) at the gates. 

This is an outdoor event so please prepare for forecasted weather conditions. Don't worry, we will keep you up to date on the forecast!

Please check out our banned item list below for all things to leave at home.


What is NOT allowed at the event?

As a licensed event BYO Alcohol is strictly prohibited. BYO food is strictly prohibited.

Check out our prohibited items list to get prepped for the day.


Is seating provided at the event?

Yes, this is a seated dining event.


What if it rains?

The event will proceed with light rain. In the event of heavy rain or storm, wet weather options will be available. 


What are my accommodation options in Quilpie?

Powered sites are available at The Lake and can be booked with your event ticket for a single night booking on 18 April 2024. 

Additional nights and/or unpowered sites can be booked directly with The Lake. 

A shuttle bus will be available from Quilpie’s town centre. Seats are limited so bookings must be made with your event ticket. 

If you wish to stay at The Lake either side of the event date you can book this directly with The Lake. Unpowered camping/caravan sites are also available at The Lake and can be booked with The Lake directly. 

If you wish to stay in the town centre of Quilpie you may choose to stay at one of the several great motels, hotels or tourist parks

There is a bus from the town centre of Quilpie to The Lake available to event guests for a small fee. Seats are limited to we encourage you to purchase these at the same time as your event ticket.


What's included in my ticket?

Your ticket includes event entry, 5 course degustation dinner with paired alcoholic or non-alcoholic paired beverages curated by Mark Olive.


I want to be seated with someone else who is attending the event

If you wish to be sat with someone else who is attending the event we encourage guests to make the purchase together. We will contact ticket holders directly at a later date and will endeavour to accommodate specific seating requests.


I have specific dietary requirements, intolerances or allergies.

We are able to accommodate all diets, intolerances and allergies. We will be in contact with ticket holders directly at a time closer to the event. 

Pricing remains the same for all dining options.


I do not wish to drink alcohol at the event.

We are able to provide non-alcoholic beverages to accompany your dining experience. We will be in contact with ticket holders directly at a time closer to the event.

Pricing remains the same for both alcoholic and non-alcoholic options.


What else can I do while I'm in Quilpie?

Quilpie Shire has a lot to offer, from natural wonders to historical museums. We encourage guests to explore the region while staying in Quilpie.



#ACCESSIBILITY

Is accessible parking available?

Limited parking is available for patrons with access needs. Reach out to our team using the form linked below and we'll assist as best we can.


How do I book a Companion ticket?

Companion Cardholders are eligible for one free Companion Ticket in addition to their event entry ticket.

If you require assistance in booking your companion ticket, please request access using the form below and our team can give you a call to facilitate your booking.


Are assistance animals allowed?

Yes, assistance animals are most welcome at all Qld Music Trails events. We do request that you let us know in advance via the form below so we can notify our front of house teams. 


Will there be AUSLAN interpreters?

Unfortunately, there will be no AUSLAN interpretation at this event.


I have other accessibility concerns. Who can I contact?

Please reach out to our team to discuss any questions or concerns you might have about access to the event - we're here to help! Contact us at ticketing@qldmusictrails.com or call 07 3010 6600 on Monday - Friday between 9am - 5pm.



#TRANSPORT

How do I get to the event?

If you are not staying at one of the sites available at The Lake, you may choose to purchase a ticket for the bus that is available from the town centre of Quilpie. Please note these tickets are only available to day-trippers, not those who are camping.

Alternatively, parking will be available at The Lake. We discourage drinking at the event if you intend to drive and are able to provide non-alcoholic beverages.



#Ticketing

Who do I contact regarding ticketing?

Please submit an event enquiry form below with as much detail as possible.

Alternatively you can call the QMF head office on 07 3010 6600 on Monday - Friday between 9am - 5pm.


What are the terms and conditions of entry?

Please read the terms and conditions of site entry, and the Moshtix User Agreement.


How will I receive my tickets?

Tickets will be emailed to the nominated email address provided during booking. If you have not received your ticket please check your spam / junk folders


I haven't received my email confirmation/ticket — what do I do?

In the first instance, check your Junk/Spam inbox for lost emails. If you require your ticket to be re-sent please action this directly through Moshtix.

If you still can't find your tickets, please submit an event enquiry form with us below with as much detail as possible and we'll help as much as we can.


I can no longer attend the event. What are my options?

If an event has been postponed and you can no longer attend you are eligible for a full refund. Ticketholders will be informed on how to proceed via email.

Australian Consumer Law does not require a refund or other remedy to be provided to ticketholders if they cannot attend an event because a government directive requires them to self-isolate, for example, because they have contracted COVID-19 or are a close contact.

If you can no longer attend due to other reasons (including a COVID-related directive requiring your to self-isolate), you may not be eligible for a refund. 

Instead, you can:

Secure Tickets
If you upgraded your booking at point of purchase with Secure Tickets you may be eligible for a refund. Details here show how to request a refund. Full details on eligibility can be found in the Secure Ticket Terms and Conditions.

Reissue Your Tickets
This will allow you to re-issue and change the name on your tickets to someone else.
1. Log in to your Moshtix account.
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent via email to pass on.

Reissue your tickets.

Re-sell Your Tickets
This allows you to put your tickets at back into the pool for sale to interested patrons.
1. Login to your Moshtix account and click 'Manage Tickets'
2. Click 'Re-sell' and select all the tickets you wish to be placed on the resale facility
3. Lastly, click 'List Ticket for Resale'. There is a $5 fee for this option.

Re-sell your ticket here.

The option to put your ticket up for resale is at the sole discretion of the event organiser and not all events may be eligible for resale. 


Can I get a refund on my ticket?

As per the Terms and Conditions agreed to at purchase and the Live Performance Australia Industry Code, there are no refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions, or the LPA Ticketing Code of Practice.

If you upgraded your booking with Secure Tickets you may be eligible for a refund. Full details can be found in the Secure Ticket Terms and Conditions.

For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.


Can I change the name on my tickets?

Yes! You can re-issue you ticket through your Moshtix account. 

The ticket reissue facility will close at the end of online ticket sales or within 24 hours of the event start time. So, make sure you complete the below process within that window to avoid issues at the gate.

To reissue your tickets follow these short steps:
1. Log in to your Moshtix account
2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details.
3. Once the transaction has been approved, the Reissued tickets will be sent to you via email.


I want to sell/buy a ticket through a ticket resale website, will it be valid?

We are unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. 

Moshtix resale is only available for Moshtix tickets, however this feature is not available for all events. 

Other resale sites such as Viagogo are not official resellers and are not endorsed by us or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers.


Are children free?

This event is strictly over 18 years only. No youth or children will be admitted to the event.


What is your babes in arms policy?

Unfortunately due to the nature of this event we cannot accommodate children or infants at this location.


Who is eligible for a concession ticket?

Available to full-time students, aged pensioners, and seniors card holders. Proof of eligibility is required when purchasing or collecting concession tickets.


Can I collect my ticket at a box office?

All tickets will be issued digitally via email or SMS. Please select your option at point of purchase. If you are having trouble retrieving your digital tickets please contact ticketing@qldmusictrails.com.


What is Secure Tickets?

Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Secure Tickets Terms and Conditions.

For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.