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For everything you need to know about the trail as a whole including travelling between locations, what to pack and how to get there!
Do you have burning questions about the program, tickets, the venue or anything in between? Look no further – our comprehensive FAQs offer solutions to an array of common queries.
All tickets are sold through Moshtix. For any information about your tickets, be sure to log into your Moshtix account. Still haven't found the information you're looking for? You can call the QMF head office at 07 3010 6600 or email [email protected].
Please read the terms and conditions of site entry, and the Moshtix User Agreement.
Tickets and packages can only be purchased through Moshtix.com.au. If you require assistance and/or prefer to make your booking over the phone, please call 07 3010 6600 during our office hours (Mon-Fri 9:00-17:00).
Tickets are now on sale for our first three Trails. Subscribe to our newsletter to be the first to know when further Trails events are announced.
Tickets will be emailed to the nominated email address from booking.
Children under 5 years old are free. Tickets for children over 5 years old can be purchased under the Concession price.
In the first instance, check your Junk/Spam inbox for lost emails. If you require your ticket to be re-sent, please read here on how to action this within your Moshtix account. If you can't find your tickets, please contact us at [email protected]
If an event has been postponed and you can no longer attend you are eligible for a full refund. Ticketholders will be informed on how to proceed via email.
Australian Consumer Law does not require a refund or other remedy to be provided to ticketholders if they cannot attend an event because a government directive requires them to self-isolate, for example, because they have contracted COVID-19 or are a close contact.
If you can no longer attend due to other reasons (including a COVID-related directive requiring your to self-isolate), you may not be eligible for a refund.
Instead, you can:
This will allow you to re-issue and change the name on your tickets to someone else. 1. Log in to your Moshtix account. 2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details. 3. Once the transaction has been approved, the Reissued tickets will be sent via email to pass on. More info here.
This allows you to put your tickets at back into the pool for sale to interested patrons. 1. Login to your Moshtix account and click 'Manage Tickets' 2. Click 'Re-sell' and select all the tickets you wish to be placed on the resale facility 3. Lastly, click 'List Ticket for Resale'. There is a $5 fee for this option. More info here.
The option to put your ticket up for resale is at the sole discretion of the event organiser and not all tickets/events may be eligible for resale.
If you upgraded your booking with Secure Tickets you may be eligible for a refund. Click here for information, including directions on how to request a refund. Full details on eligibility can be found in the Secure Ticket Terms and Conditions here.
Due to the more intimate nature of the Qld Music Festivals events, we do have limited capacity and tickets available for each event.
As per the Terms and Conditions and the Live Performance Australia Industry Code, we are unable to issue refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions here; and the LPA Ticketing Code of Practice here.
If you upgraded your booking with Secure Tickets you may be eligible for a refund. Full details can be found in the Secure Ticket Terms and Conditions here.
For more information, including directions on how to request a refund via Secure Tickets, visit the Moshtix support page.
Yes! You can re-issue you ticket through your Moshtix account. NOTE: The ticket reissue facility will close at the end of online ticket sales or within 48 hours of the event start time. So, make sure you complete the below process within that window to avoid issues at the gate.
To reissue your tickets follow these short steps: 1. Log in to your Moshtix account 2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details. 3. Once the transaction has been approved, the Reissued tickets will be sent to you via email.
For more information please visit the Moshtix support page.
We are unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. Other resale sites such as Viagogo are not official resellers and are not endorsed by us or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers.
Children under 5 years old are free. Tickets for youth over 5 years old can be purchased under their stipulated ticket.
Available to full-time students, aged pensioners, and seniors card holders. Proof of eligibility is required when purchasing or collecting concession tickets.
Due to COVID regulations all tickets will be issued electronically via email.
Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the Secure Tickets Terms and Conditions here.
For all enquiries regarding events or ticketing.
For any accessibility requirements or requests at our events.
All other enquiries please head to our contact page for more information.