FAQs

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#The Long Sunset FAQs

When?

Sat 30 April 2022 2 - 10pm
Gates open 1pm

Where?

Elysian Fields, 3042 Beaudesert Nerang Rd, 
Canungra QLD

Catching the Bus

Catching the Bus

Location: Brisbane CBD, Logan, Upper Mount Gravatt, Nerang and Ipswich.

Tickets: Via Mt Gravatt Coach & Travel $25-40. Closes 5pm Friday 29 April.

Driving & Parking

Driving & Parking

Location: Elysian Fields, access via 3042 Beaudesert Nerang Rd, 
Wonglepong QLD
Time: From 12:15pm

Entry by gold coin donation

Camping

Camping

Camping has sold out. If you managed to snag a site, make sure you read up on everything you need to know before rocking up at Elysian Fields.

Is it an all-ages event? 

Yes, The Long Sunset is an all-ages event. ID is required upon entry for all General Admission ticket holders. Valid forms of ID are DRIVERS LICENCE, PASSPORT, AUSTRALIA POST KEYPASS and PROOF OF AGE CARD. You must be 18 years old on or before the day of the event to be eligible to receive a general admission wrist band. Adults must accompany children 12 years and under. Adults are strongly recommended to accompany children between 13 and 15 years.

Will there be shuttles from Canungra?

Shuttles were planned to help drivers parking at Canungra Showgrounds get to the event at Elysian Fields. Due to recent flooding at the Canungra Showgrounds parking was moved to the Elysian Fields event grounds. Therefore shuttles will no longer run between Elysian Fields and Canungra. Event parking opens at 12:15pm and entry is by gold coin donation.

Are there any road closures on the way?

There are a few road closures and impacted roads on the way to Elysian Fields. Check the roads on your route here (see the teal-coloured tab for an easy view).

Will there be disabled parking?

Yes! Dedicated carparks for patrons with access needs will be available close to the event gates at Elysian Fields. If you require access to this please indicate upon checkout on Moshtix or email info@qldmusictrails.com.

What should I bring to The Long Sunset?  

Bring a hat, sunscreen, and your ticket (printed or digitally displayed on your phone). Camping chairs and picnic blankets are encouraged. You may bring your own water bottle but it will need to be empty or still sealed (if it is purchased bottled water) upon entry.

If you are camping, make sure you read through our Camping FAQs below. 

What can I NOT bring to The Long Sunset?

Click here to view a list of items that are not permitted at the event and camping sites.

What if it rains?

The show will proceed with light rain. In the event of heavy rain or storm during event time, the show may be delayed. Bring a rain poncho! No umbrellas permitted.

Is The Long Sunset a licenced event? 

Yes, The Long Sunset event will take place in a licenced venue and BYO alcohol is not permitted outside the camping area. There will be bars open within the event grounds on Sat 30 April to purchase alcohol. 

At the campgrounds a reasonable amount of alcohol is permitted but excessive amounts will be confiscated, for example, a ute load of beers is not reasonable. Please be aware all glass will be confiscated. Please transfer any spirits or wines into plastics BEFORE leaving home.

Will food be available for purchase? 

Absolutely! Food stalls and a bar showcasing the best flavours of the Scenic Rim will be at the Elysian Fields grounds for the duration of the event on Saturday. If you’re camping, have a read through our Camping FAQs for more information.

Will there be ATMs? 

No. EFTPOS will be available with all vendors. 

Will there be lockers to store my things? 

No. Lockers and cloak room facilities are not provided onsite.

Can I bring my pet? 

No. Leave your furry friends at home for this one. Only assistance animals are permitted at The Long Sunset. Please contact info@qldmusictrails.com to register your assistance animal.  


#Camping FAQs

Where

Elysian Fields, 3042 Beaudesert-Nerang Rd, Canungra

Check-In

Friday 29 April 12-8pm sharp
Saturday 30 April 8am-12pm sharp

Check-Out

12pm Sun 1 May
Make sure you leave enough time to pack up your rig and head on your merry way.

Campsites

Campsites

Campsites are allocated upon entry by the Camp Manager. If you'd like to camp together, arrive together.
• 2 vehicles per camp site
• 8 people per camp site
• Food & alcohol purchased off site

Vehicle Movement

Vehicle Movement

Keep your vehicle movements to a minimum so it's a safe and peaceful time for everyone. Unless it's an emergency you won't be able to leave the campground by vehicle from 8pm Friday until 8am Saturday, and from 12pm Saturday 30 April.

FREE Shuttles

FREE Shuttles

If you need some supplies hop on one of the free shuttles running return trips on:
• Friday 29 April: 12pm–7:45pm
• Saturday: 8am–11:45am
Location: Camp Access Road (adjacent to the camping amenities) -> Canungra

What is the difference between general camping, tent-only and glamping?

Camping tickets are purely for your camping spot. You must purchase a separate event ticket to attend the festival. Make sure you check your camping ticket issued via Moshtix, or glamping ticket issued by Glamping Hire Co before arriving at Elysian Fields for the event. 

CAMPINGTENT-ONLYGLAMPING
• 10 x 8m
• 8 people
• 2 vehicles
This site permits motorhomes,
caravans & campervans
BYO
• 10 x 8m
• 8 people
• 2 vehicles
Tents only
BYO
• 2 - 4 people (check your booking confirmation)
Includes:
Bell top tent, queen bed, bedding and linen,
bedside tables, lighting, floor mats, bed pump

What can and can't I bring?

Make sure you read through our prohibited items list so you know what's a no go. But here's a quick-fire version of banned items:

  • Campfires, candles, or open flames
  • Video and audio recording devices (other than mobile phones)
  • Animals (expect service or assistance animals). Send us a message on info@qldmusictrails.com to register your assistance animal
  • Any items or actions considered illegal or dangerous

How many nights can I camp for?

Camping is available for 1 to 2 nights from Fri 29 April.

Can I reserve a campsite for a friend arriving later?

Unfortunately, spaces can't be reserved. Camp sites will be allocated on a first come first served basis, so make sure you arrive with your friends at check in to have your spaces allocated near each other.  

What amenities are provided at the campsite?

Toilets and shower amenities, waste disposal, and toilet cassette disposal is available at the campsite. Please note that all sites including glamping are unpowered. Generators can be operated between 10am and 4pm only. No fires are permitted at the campsite. All grey water must be stored and cannot be dumped at the campsite.

Can I purchase food and alcohol on site for the duration of The Long Sunset? 

Food and alcohol will be available for purchase on The Long Sunset event grounds for the duration of the event on Saturday 30 April. However, food and drink for personal use at campsites is BYO and will have to be purchased elsewhere. Please note, you are not permitted to take your own alcohol to consume at the concert venue outside the camping area.

Are pets allowed in the camping area?

No animals (except assistance animals) are permitted at Elysian Fields campsite. You'll have to leave your furry friends at home.


#Ticketing FAQs

Who do I contact regarding ticketing?

All tickets are sold through Moshtix. For any information about your tickets, be sure to log into your Moshtix account. Still haven't found the information you're looking for? You can call the QMF head office at 07 3010 6600 or email info@qldmusictrails.com

Where can I purchase tickets?

Tickets can only be booked via the Moshtix.com.au website here: https://moshtix.com.au/v2/event/the-long-sunset/131944

Are the Event tickets different to the Camping tickets?

Yes, they are. You will need a Camping Ticket if you’d like to stay at Elysian Fields on Friday and/or Saturday night. You will need a separate event ticket to enter The Long Sunset event.

How will I receive my tickets? 

Tickets will be emailed to the nominated email address you entered at the time of booking.

Who is eligible for a Youth ticket?

Youth tickets can be purchased for people aged between 6 – 17 years old. Children under 5 years old are free. People 18 and over must purchase a General Admission ticket.

Adults must accompany children 12 years and under. Adults are strongly recommended to accompany children between 13 and 15 years.

Are children free?

Children 5 years old and under are free. Tickets for children over 5 years old can be purchased under the Youth price.

What are the terms and conditions of entry?

Please read the terms and conditions of site entry, and the Moshtix User Agreement

Do I need to be vaccinated to attend?

No, as at 5 April 2022, Queensland Health has confirmed that "from 1am AEST Thursday 14 April 2022, the requirement to check-in and to be fully vaccinated in a range of venues and events will end."

I haven't received my email confirmation/ticket — what do I do? 

In the first instance, check your Junk/Spam inbox for lost emails. If you can't find your tickets, please submit a request here: https://tixsupport.moshtix.com.au/hc/en-us/requests/new

Can I get a refund on my ticket? 

General refunds:

As per the Terms and Conditions and the Live Performance Australia Industry Code, we are unable to issue refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions here; and the LPA Ticketing Code of Practice here.

If you contract COVID:

As per the Terms and Conditions and the Live Performance Australia Industry Code, ticketholders who contract COVID and start the refund request process prior to 12pm (AEST), Saturday 30 April are entitled to a refund. To start this process please email your refund request and proof of health advice (eg. screenshot of an SMS / message advising of positive result or instruction to stay home) to info@qldmusictrails.com.

If you request a refund on Saturday 30 April due to a positive COVID result, we will be in touch in the days after the event. 

For more information you can view our Terms & Conditions here; and the LPA Ticketing Code of Practice here.

I can't come anymore. How do I resell my ticket?

We're sad to hear you can't make it anymore. You have the option of selling your ticket on to someone else who is eager. Follow the instructions below to sell your ticket. 

  1. Login to your Moshtix account and click Manage Tickets
  2. Click 'Re-sell' and select all the tickets you wish to be place on the resale facility
  3. Lastly, click 'List Ticket for Resale'

For more info visit: https://tixsupport.moshtix.com.au/hc/en-us/articles/360000521035-How-to-Resell-your-ticket

Can I change the name and reissue my tickets?  

Yes! It’s a simple process which you can do through your Moshtix account. To reissue your tickets follow these short steps: 

  1. Log in to your Moshtix account. 

  2. Select the 'Manage Tickets' option on the upper right hand side, select the Reissue option, and follow the prompts to enter the new attendee’s details. 

  3. Once the transaction has been approved, the Reissued tickets will be sent to you via email.

I want to sell/buy a ticket through a ticket resale website, will it be valid? 

QMF is unable to verify the validity of tickets that have been purchased via an unauthorised ticket reseller. Other resale sites such as Viagogo are not official resellers and are not endorsed by us or our venues. We retain the right to cancel tickets purchased via unauthorised ticket resellers.

Can I collect my ticket at a box office?

No, all tickets are issued electronically via email.

Patrons with accessibility needs

For any access information or how to purchase companion tickets, please email us on info@qldmusictrails.com and our team will be able to assist with your query.

#I have more questions

Who do I contact?

For General Event and Camping inquiries: 07 3010 6600 or info@qldmusictrails.com

For Glamping inquiries: 0455 345 267 or info@glampinghireco.com.au 

For Ticketing and Website Troubleshooting please submit a request here: https://tixsupport.moshtix.com.au/hc/en-us/requests/new 

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