THE LONG SUNSET

1.1          By purchasing a ticket and/or attending any show or event owned by Queensland Music Festival Pty Ltd or promoted as Queensland Music Trails (hereto known as ‘QMF’) - you agree to be bound by these terms.

1.2       41 074 903 085 as an agent for and behalf of Queensland Music Festival Pty Ltd - ABN 67 084 526 876 (QMF) and are subject to the LPA Ticketing Code of Practice and below Terms and Conditions.

1.3         These Terms and Conditions relate both to the sale of tickets and attendance at events and apply to both the original purchaser and any subsequent Ticketholders.

1.4         QMF may update these Terms and Conditions at any time in accordance with Australian Consumer Law and the Live Performance Award Ticketing Code of Practice. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

2.1       Ferve is the preferred authorised ticketing provider for all QMF-produced events. As such, QMF operates in accordance with the terms and conditions of Ferve, and only tickets purchased through Ferve will be accepted at event gates.

2.2         Ticketholders consent to the collection and retention of their personal information provided at point of purchase. Ferve and QMF will hold your information as required by the Privacy Act 1988 (Cth) and in accordance with QMF’s Privacy Policy and will contact Ticketholders in relation to ticketing matters and event information.

2.3         When purchasing tickets, Ticketholders are limited to a maximum number of tickets per transaction. Any tickets purchased more than the event ticket/transaction limit may be cancelled at the discretion of QMF.

2.4       There are cases where ticketing providers other than Ferve may be used for QMF events. In these instances, QMF may not be in control of the ticketing services for an event and, as such, tickets purchased via these alternate platforms would be subject to the ticketing policies of those service providers. All approved ticket providers will be noted on the QMF & QLD Music Trails official websites.

3.1       QMF reserves the right to add, withdraw, reschedule, or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity at any time.

4.1       QMF will only offer a refund or exchange of a ticket/s if;
a) o not wish to attend the rescheduled or relocated event) outside of force majeure.
b) If an injury, or an illness is affecting you or a member of your immediate family; which prevents you from attending the scheduled event.
c) Bereavement happening to you within a 4-week period prior to the booked event.
*b) & c) require a doctor’s report where your refund request is for injury or illness or a death certificate where your refund request is for death.
d) Jury service (with Govt mandated letter documentation provided) which you were unaware of at the time of the booking, you are being summoned to appear at court proceedings as a witness which you were unaware of at the time of booking.
e) You are a member of the armed forces and being posted overseas unexpectedly (with Govt mandated letter documentation provided).
f) You are being relocated permanently for work by your employer to more than 160 kilometres from the booked event & will be in place at the time of the event which you were unaware of at the time of booking.

1. G) 48 hours immediately before the booked event that required the attendance of the emergency services (and police report is provided)
   H) Or to the extent otherwise required by law (including the Australian Consumer Law).
   
   

4.2       QMF does not offer refunds to requests made after an event has taken place.

4.3       In addition, QMF does not offer refunds or exchanges to Ticketholders if they:

1. have experienced a change in personal circumstances or change of mind;
2. are unable to travel to the event due to border closures or local Government area lockdowns that were not publicly known prior to the time of sale;
3. have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results);
4. are unable to attend as the event falls within an isolation/quarantine period; or
5. are currently feeling unwell with COVID-19 symptoms
6. are unable to provide a doctor’s report for injury or illness;
   
   

1. If the event becomes adversely affected or cancelled as a result of severely inclement weather; order of emergency works by a competent authority; action by our landlords, the local authority or any other competent authority, or other circumstances beyond our control, any present or future statute, law, ordinance, regulation, order judgment or decree; act of God, earthquake, flood, fire, pandemic, epidemic, accident, explosion or casualty; lockout, boycott, strike, riot, civil disturbance, threat or act of terrorism, war or armed conflict (whether or not there has been an official declaration of war or official statement as to the existence of a state of war), invasion, occupation, intervention of military forces, act of public enemy, embargo, delay of a common carrier, or any other similar or dissimilar cause or causes outside the reasonable control of either party, then we shall not be liable for a refund.

4.4       If an event is rescheduled and Ticketholders are no longer able to attend, they must request a refund by the cut-off date advertised by QMF when the postponement is announced. The cut-off date is typically 28 days from the announcement, per the LPA Ticketing Code of Practice. If a refund request is made after the cut-off date, Ticketholders may not be entitled to a refund as it will be considered a change of mind.

4.5       If an event is cancelled, rescheduled, or significantly relocated, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither QMF nor Ferve will be liable for any other losses incurred by Ticketholders as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

4.6      

4.7       Ticketholders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when deciding to attend an event. They may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation.

4.8       Refunds will be automatically processed to the credit card originally used for purchase.

4.9       Ticketholders will not be refunded due to inclement weather unless considered extreme or ordered to evacuate.

4.10     The event organiser holds the right to change ticket pricing at any time inclusive of discounts and deals. If an event’s ticket price is altered, patrons are not entitled to a refund as per the LPA Ticketing Code of Practice.

4.11      QMF reserves the right to cancel or re-schedule the Event. If the Event is cancelled or re-scheduled, QMF will use best endeavours to notify Ticketholders via its website, email, and social media. In the case of re-scheduled Events, Ticketholders unable to attend the re-scheduled Event must apply for a refund within five working days of the re-scheduled Event. Ticketholders of free or complimentary tickets will not be entitled to a refund for a cancelled or re-scheduled Event.

4.12      QMF reserves the right to change the Event line-up without prior notification. In the event of a change of the act line-up, refunds will not be available.

5.1         Tickets may not, without the prior written consent of QMF and Ferve, be resold or offered for resale:

1. at a premium (including via on-line auction or other unauthorised resale sites)
2. as advertising, promotion or other commercial purposes (including competitions and trade promotions)
3. to enhance the demand for other goods or services

5.2        If a ticket is sold or used in breach of the above conditions, the ticket may be cancelled without a refund and Ticketholders of the ticket may be refused admission. QMF will use reasonable efforts to notify Ticketholders of such action.

5.2 If a ticket is sold or used in breach of the above conditions, the ticket may be cancelled without a refund and Ticketholders of the ticket may be refused admission. QMF will use reasonable efforts to notify Ticketholders of such action.  

5.3 If a Ticketholder cannot attend an event they hold tickets for, they can re-sell these by using any Ferve-approved ticket resale site.  

6.1       Ticketholders can choose to pass on tickets to someone else by re-issuing the ticket. Customers need to get in touch with QMF to complete this process. Ticket re-issues (i.e. change the name or date of birth on the ticket) are allowed only under the following conditions:

1. Re-issues and ticketholder information must be updated by contacting QMF no less than 7 days before an event. Re-issues requested after this date are not guaranteed to be completed. Customers will not be refunded for neglecting to perform a re-issue in the allotted time.

7.1          If the amount paid for the ticket/s is incorrect, the ticket/s may be cancelled, and the amount paid refunded. This applies regardless of whether the error arose due to:

1. an error in a price communicated.
2. or if a patron purchases a ticket for a performance that was not supposed to have been released for sale, or
3. human error or a transactional malfunction of a QMF or Ferve operated system.

7.2 If a ticket has been cancelled, a replacement ticket at the correct price may be offered.