Following the recent heavy rain and damaging weather across the Scenic Rim region, our team has been closely monitoring onsite conditions and assessing safety for staff and patrons. After a full site inspection this morning, our assessors have determined the grounds and conditions are unsafe for staff, vendors, and event guests. As a result, a decision has been made to cancel The Long Sunset.
The current state of the event site, coupled with the official forecasts for dangerous and destructive weather conditions expected to continue on Friday 31 October and Saturday 1 November, has informed this decision which has been made in constant consultation with the local government authority, Scenic Rim Regional Council. While we are deeply disappointed to cancel the event, your safety and the safety of our artists, crew and staff is our top priority.
All ticket holders will receive a refund minus the service fee to the original banking details you purchased tickets with. Refunds will be processed automatically, and you do not need to take any further action.
Once your refund has been processed you will receive a notification from our ticketing provider Ferve. Please allow up to 5-10 business days for funds to appear in your account. For any questions, please contact our team at [email protected] or on 07 3010 6600.
As you can appreciate, the team are experiencing a high level of enquiries. Please allow 24-48 hrs for all responses to communications.
Thank you for your understanding and support.
After a full site inspection this morning, our assessors have determined the grounds and conditions are unsafe for staff, vendors, and event guests. As a result, a decision has been made to cancel The Long Sunset.
Yes. All ticket holders will receive a full refund less the booking fee for their ticket purchases, back to the original banking details you purchased tickets with. This includes any add-ons such as bus tickets or VIP upgrades purchased through the same transaction.
Refunds will be processed automatically, meaning you don’t need to take any action.Please allow 5–10 business days for the funds to appear in the bank account the ticket was purchased with, depending on your financial institution’s processing times.
If you have any questions or experience issues with your refund, please reach out to our team via:📧 Email: [email protected]📞 Phone: 07 3010 6600
As you can appreciate the team are experiencing a high level of enquiries. Please allow 24-48 hrs for all responses to communications.
We sincerely thank you for your support, understanding, and patience. The QLD Music Trails team shares in your disappointment and can’t wait to watch the sunset with you again soon.