Stay COVID Safe
Being COVID Safe is a shared responsibility. Please follow COVID Safe practices when attending Queensland Music Trails events. Patrons should register using the Check In Qld app when attending events. Do not attend events if you are experiencing symptoms.
#Help us prevent the spread of COVID-19
If you become unwell while attending an event, see one of our staff members or first aid.
COVID safe messages and signage will be displayed during the event. Please keep your eyes and ears open and follow the directions.
We have the right to refuse entry and ask anyone displaying COVID-19 symptoms to leave the event.
Refunds due to COVID
#The Long Sunset
As per the Terms and Conditions and the Live Performance Australia Industry Code, we are unable to issue refunds unless the event is postponed/cancelled due to weather or changes to COVID protocols as guided by the Queensland Government. For more information you can view our Terms & Conditions here; and the LPA Ticketing Code of Practice here.
If you contract COVID:
As per the Terms and Conditions and the Live Performance Australia Industry Code, ticketholders who contract COVID and start the refund request process prior to 12pm (AEST), Saturday 30 April are entitled to a refund. To start this process please email your refund request and proof of health advice (eg. screenshot of an SMS / message advising of positive result or instruction to stay home) to firstname.lastname@example.org.
If you request a refund on Saturday 30 April due to a positive COVID result, we will be in touch in the days after the event.